Legal | ChiroTrack

Terms of Service

Binding Agreement. These Terms of Service act as a binding agreement ("Agreement") between you and Nuvori LLC ("us", "we", "our"), the operator of ChiroTrack. By accessing this website (the "Site") or purchasing any ChiroTrack product or service, you acknowledge constructive notice of these Terms of Service and your agreement to be bound by the language herein.

Privacy Policy. We believe in being transparent about our privacy and information collection practices, so we've published a Privacy Policy for your review.

Governing Law. These Terms shall be construed in accordance with and governed by the laws of the State of California, United States, without reference to rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Alameda County, California, in all disputes arising out of or related to the use of the Site, ChiroTrack products, or these Terms of Service.

Age. The Site and ChiroTrack products are intended only for users aged 18 or older. Individuals under the age of 18 are strictly prohibited from creating an account, purchasing products, or otherwise using the Site without the express consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on the minor's behalf.

Educational Purpose Only. ChiroTrack is an educational platform designed to support pre-chiropractic students, current chiropractic students, and others interested in the chiropractic profession. Content on the Site, including workbooks, video modules, AI mentor responses, and any other materials, is provided for educational and informational purposes only. ChiroTrack content is not medical advice, clinical guidance, or a substitute for accredited chiropractic education, licensure, or any chiropractic college's curriculum. You agree not to rely on ChiroTrack content as the basis for any clinical decision, patient care, treatment, or diagnosis. Always consult licensed faculty, clinical supervisors, or qualified healthcare professionals for clinical questions.

Account Responsibility. If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

User Content. You grant us a license to use the materials you post to the Site. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content ("User Content"), you are granting us, our affiliates, officers, directors, employees, consultants, agents, and representatives a license to use the User Content in connection with the operation of our business, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat the User Content. You will not be compensated for any User Content. You agree we may publish or otherwise disclose your name in connection with your User Content. In posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute it.

Compliance with Intellectual Property Laws. When accessing or using the Site, you agree to respect the intellectual property rights of others. Your use of the Site is at all times governed by and subject to laws regarding copyright, trademarks, and other intellectual property laws. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, "Content") in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.

Inappropriate Content. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content to the Site that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. We reserve the right to terminate your receipt, transmission, or other distribution of any such material using the Site, and, if applicable, to delete any such material from its servers. We intend to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Service or of any applicable laws.

Course Content Restrictions. All ChiroTrack workbooks, video modules, AI mentor products, and related course materials are licensed, not sold, to you for your personal, non-transferable use. You agree not to: (a) download, rip, mirror, screen-record, or otherwise copy protected course content for offline distribution or resale; (b) share login credentials or course access with any other person; (c) participate in unauthorized group-buy schemes; or (d) use ChiroTrack content to train, fine-tune, or develop any competing product, AI model, or service. Violation of this section may result in immediate termination of access without refund and may be pursued through legal action.

No Warranties. WE ARE MAKING THE SITE AND ALL CHIROTRACK PRODUCTS AVAILABLE TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR ANY CHIROTRACK PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE AND CHIROTRACK PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE USE OF CHIROTRACK PRODUCTS WILL RESULT IN ADMISSION TO ANY CHIROPRACTIC PROGRAM, COMPLETION OF ANY DEGREE, PASSAGE OF ANY LICENSURE EXAMINATION, OR ANY OTHER PARTICULAR ACADEMIC OR PROFESSIONAL OUTCOME.

Limited Liability. OUR LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR INFORMATION PROVIDED ON THE SITE. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.

Affiliated Sites. We work with a number of partners and affiliates whose websites may be linked to within the Site. Because we do not have control over the content and performance of these partner and affiliate sites, we make no promises or guarantees about the accuracy, content, or quality of the information provided by such sites, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that we make no guarantees about, and assume no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Service shall govern your use of any and all third party content.

Prohibited Uses. We impose certain restrictions on your permissible use of the Site. You are prohibited from violating or attempting to violate any security features of the Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing," or "crashing;" (d) using the Site to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Site; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by us in providing the Site. You are further prohibited from copying any content on the Site, whether manually or through automated means, without our express written permission. Any violation of system or network security may subject you to civil and/or criminal liability.

Indemnity. You agree to indemnify us for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless us from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. We will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

Severability; Waiver. If, for any reason, a court of competent jurisdiction finds any term or condition in these Terms of Service to be unenforceable, all other terms and conditions will remain in full force and effect. No waiver of any breach of any provision of these Terms of Service shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

No License. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by us or by any third party.

Amendments. We reserve the right to amend these Terms and shall do so by posting a notice on the Site. Said amendment shall be binding 30 days after being posted to the Site. You may reject the amendments by ceasing all use of the Site and ChiroTrack products and by opting out of our email list.

Contact. Questions about these Terms of Service may be directed to support@chiro-track.com.

Privacy Policy

1) Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site chiro-track.com and any related ChiroTrack products and services.

By providing us with your data, you warrant to us that you are over 13 years of age. ChiroTrack is intended for users 18 or older; users between 13 and 17 may only use the Site with the consent and supervision of a parent or legal guardian.

Nuvori LLC is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Nuvori LLC
Email address: support@chiro-track.com
Postal address: Oakland, California, United States. (Full registered business address available upon written request.)

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at support@chiro-track.com.

2) What Data We Collect About You, For What Purpose, and on What Ground We Process It

Personal data means any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

Communication Data includes any communication that you send to us whether through the contact form on our website, the chat function, email, text, social media messaging, social media posting, or any other communication you send us. We process this data for the purposes of communicating with you, for record keeping, and for the establishment, pursuance, or defense of legal claims. Our lawful ground for this processing is our legitimate interest in replying to communications, keeping records, and establishing, pursuing, or defending legal claims.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, email address, phone number, contact details, purchase details, and payment processor identifiers. We do not store full payment card details on our servers; payments are processed by Stripe, our PCI-compliant payment processor. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

Educational Engagement Data includes data about your interaction with ChiroTrack courses, workbooks, video modules, and AI mentor products: lessons viewed, modules completed, quiz responses, AI mentor conversation transcripts, time spent on content, and similar engagement metrics. We process this data to deliver the educational service, track your progress, improve our curriculum, and personalize the learning experience. Our lawful ground is the performance of our contract with you and our legitimate interest in improving the platform.

User Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases, and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interest in properly administering our website and our business.

Technical Data includes data about your use of our website and online services such as your IP address, login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interest in properly administering our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws, and free giveaways, to deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interest in studying how customers use our products/services, to develop them, to grow our business, and to decide our marketing strategy.

We may use Customer Data, Educational Engagement Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Meta/Facebook adverts, Google adverts, or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interest in growing our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interest (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

A note on health information: ChiroTrack is an educational product, not a healthcare provider, and we are not a HIPAA-covered entity. We do not request, store, or process protected health information (PHI) of patients. Please do not include patient names, medical records, or other protected health information in messages, AI mentor conversations, or any submissions to ChiroTrack.

3) How We Collect Your Personal Data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, creating an account, purchasing a course, sending us emails, or interacting with our AI mentor products). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy for more details about this.

We may receive data from third parties such as: analytics providers (Google Analytics, based in the United States); advertising networks (Meta/Facebook, Google Ads, based in the United States); search information providers; email service providers (e.g., Instantly.ai, ActiveCampaign); webinar and video providers (e.g., Vimeo); payment processors (Stripe); database and authentication providers (Supabase); voice and avatar providers used in conjunction with mentor products (e.g., ElevenLabs, HeyGen) where applicable; live chat providers; and providers of technical and delivery services.

We may also receive data from publicly available sources such as state business registries, professional licensure databases, and LinkedIn (for B2B outreach to chiropractic college faculty and institutional contacts).

4) Marketing Communications

Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interest (namely to grow our business).

Under applicable U.S. federal and state law, including the CAN-SPAM Act and applicable state communications regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services, or (ii) you agreed to receive marketing communications, and in each case you have not opted out of receiving such communications since.

Before we share your personal data with any third party for their own marketing purposes we will obtain your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at support@chiro-track.com at any time.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, course delivery notifications, billing communications, or account security notices.

5) Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

Service providers who provide IT, hosting, analytics, payment processing, email, video hosting, and system administration services (including but not limited to Stripe, Supabase, Vimeo, Google, Meta, ElevenLabs, HeyGen, Instantly.ai, and ActiveCampaign).
Professional advisers including lawyers, bankers, auditors, and insurers.
Government bodies that require us to report processing activities or that issue lawful subpoenas, court orders, or other valid legal process.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. We do not sell your personal information for monetary consideration.

6) International Transfers

Nuvori LLC is based in the United States, and your data is primarily processed in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Where personal data is transferred from the European Economic Area, the United Kingdom, or other jurisdictions with cross-border transfer restrictions, we will ensure appropriate safeguards are in place. Such safeguards may include:

Use of Standard Contractual Clauses approved by the European Commission;
Use of US-based providers certified under the EU-US Data Privacy Framework;
Other approved transfer mechanisms or your explicit consent to the specific transfer.

You will have the right to withdraw any such consent at any time.

7) Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. These include encryption in transit (TLS), encryption at rest where supported by our infrastructure providers, role-based access controls, and audit logging. We also allow access to your personal data only to those employees, contractors, and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8) Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct period is to keep the data for, we look at its amount, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the processing purposes, whether these can be achieved by other means, and legal requirements.

For tax purposes, U.S. and California law generally require us to keep basic information about our customers (including contact, identity, financial, and transaction data) for at least seven years after they stop being customers. Course progress and AI mentor conversation history may be retained for the duration of your account plus a reasonable period thereafter to support customer service and product improvement.

In some circumstances we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9) Your Privacy Rights

Under applicable data protection laws, you have rights in relation to your personal data. These rights vary depending on your jurisdiction.

For California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell about you.
Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing: We do not sell personal information for monetary consideration. To the extent any data sharing for cross-context behavioral advertising constitutes "sharing" under California law, you may opt out at any time.
Right to Limit Use of Sensitive Personal Information: Where applicable, you may direct us to limit the use of sensitive personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, email support@chiro-track.com with the subject line "California Privacy Request." We will verify your identity before responding.

For Residents of the European Economic Area, the United Kingdom, and Other GDPR-Equivalent Jurisdictions

If you are located in the EEA, the UK, or another jurisdiction with comparable data protection laws, you have the following rights:

The right to request access to your personal data;
The right to request correction of any incomplete or inaccurate information we hold about you;
The right to request erasure of your personal data when there is no good reason for us to continue processing it;
The right to object to processing of your personal data where we are relying on legitimate interest, including for direct marketing purposes;
The right to request restriction of processing of your personal data;
The right to data portability: to receive a copy of your personal data in a structured, commonly used, machine-readable format;
The right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please email us at support@chiro-track.com.

Response Time and Verification

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 45 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

Complaints

If you are not happy with any aspect of how we collect and use your data, you have the right to file a complaint with the appropriate regulatory authority. For California residents, this is the California Privacy Protection Agency or the California Attorney General. For EEA residents, this is your local data protection authority. For UK residents, this is the Information Commissioner's Office (ICO). We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you.

10) Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11) Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

12) Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via email to registered users or by prominent notice on the Site.

Contact. If you want us to modify or erase your data, or if you have any questions about this Privacy Policy, please contact support@chiro-track.com.

Cookie Policy

What's a cookie?

A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyze traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorizing the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer.
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics, for keeping you logged in to the ChiroTrack member area, and for remembering your course progress.
Cookies can also be categorized as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when purchasing a course, logging into your account, or accessing your member area, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources, and see which parts of the site are most popular. We use Google Analytics for this purpose.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the products you use. They may also be used to provide services you have requested such as viewing a video, resuming a course module where you left off, or interacting with the AI mentor. The information these cookies collect is usually anonymized.
- Targeting / advertising cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests, including via retargeting on platforms like Meta (Facebook/Instagram) and Google. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services and video hosting providers such as Vimeo) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Specific third-party tools we use

The following third-party services may set cookies on chiro-track.com. This list may change over time, and we encourage you to review the privacy policy of any third party whose cookie may be set:

Google Analytics — to measure site traffic and usage patterns.
Meta (Facebook/Instagram) Pixel — to measure advertising effectiveness and serve relevant ads.
Stripe — for fraud prevention during checkout.
Vimeo — to deliver and measure video module playback.
Supabase — for authentication and session management within the member area.
Calendly — where embedded for scheduling discovery calls or office hours.

Managing your cookie preferences

Most modern browsers allow you to control cookies through their settings, including blocking certain types of cookies, deleting existing cookies, or enabling Do Not Track signals. Helpful resources include:

Chrome: Settings → Privacy and security → Cookies and other site data
Safari: Preferences → Privacy
Firefox: Settings → Privacy & Security
Edge: Settings → Cookies and site permissions

Please note that disabling cookies, particularly strictly necessary cookies, will likely limit the functionality available to you on chiro-track.com, including the ability to log in, complete a purchase, or access purchased course materials.

Updates

We may update this Cookie Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For a fuller description of how we handle your personal data, please see our Privacy Policy.

Refund & Cancellation Policy

Overview

We stand behind ChiroTrack and want you to be confident in your purchase. We offer a 14-day no-questions-asked money-back guarantee on individual module purchases (Pre-Chiro modules and Chiro Student Navigator modules) and on AI mentor product subscriptions. If you're not satisfied, simply request a refund within 14 days of your initial purchase.

Request a refund within your first 14 days after purchase, and we'll process it within 5 working days. That's really all there is to it.

The terms below exist to protect our business from abuse and ensure fairness for all members. They won't apply to most customers, but please review them before purchase.

To request a refund, email support@chiro-track.com with the subject line "Refund Request" and your order number.

14-Day Refund Guarantee

Eligibility Requirements

To be eligible for a refund, you must have made an initial purchase of a ChiroTrack product and submit your refund request within 14 calendar days of that initial purchase. Submit your request by 11:59 PM Pacific Time on the 14th day after purchase. Even if we're offline during weekends or holidays, we'll honor requests received before this deadline. We'll respond to all refund requests within 5 working days.

What's Covered

This refund guarantee applies to your initial purchase of:

Individual Pre-Chiro modules ($500 per module);
Individual Chiro Student Navigator modules ($800 per module);
Pre-Chiro Mentor and Chiro Student Mentor AI mentor product subscriptions;
Bundled course purchases that include the above.

The guarantee covers the full purchase amount paid for the eligible product.

What's Not Covered

This refund guarantee does not apply to:

Subscription renewals (monthly or annual rebills) of any AI mentor product;
Purchases after the 14-day window has closed;
Workbook printing or shipping fees once a physical workbook has been printed and shipped;
Live cohort programs, coaching calls, or 1:1 services after the first scheduled session has been delivered;
Violations of our terms as outlined below.

Subscription Management

Cancellations

You can cancel your AI mentor product subscription at any time through your account settings or by emailing support@chiro-track.com. You will retain access until your current billing period ends. No refunds are provided for subscription renewals (monthly or annual rebills). Once your subscription expires, you'll lose access to the AI mentor, the member area, and any subscription-only resources. Modules purchased outright remain accessible according to their license terms. If you cancel and later wish to resume a subscription, you may be required to pay the current rate at the time of resumption.

Late or Failed Payments

We understand that payment issues can happen for reasons beyond your control. If a payment fails, your access will be temporarily suspended. We'll make reasonable efforts to contact you, and access will be restored immediately upon successful payment.

It's your responsibility to contact us within 14 days of a failed payment and work with our team to resolve the issue. Failure to contact us within 14 days may result in permanent removal from the program without refund. We'll always try to work with you to find a solution. Communication is key.

Refund Exclusions

We reserve the right to deny a refund under the following circumstances.

Content Misuse

We will deny refunds if we have clear evidence of downloading, ripping, mirroring, screen-recording, or copying protected course content for offline use, redistribution, or resale. This also includes participation in unauthorized group-buy schemes, sharing login credentials, posting workbook PDFs to file-sharing services, or using ChiroTrack course materials to train, fine-tune, or develop any competing product, AI model, or service.

Community Violations

Refunds will be denied for deliberate abuse or attacks toward members or team through community platforms (the ChiroTrack member area, email, social media), acting abusively toward our support team, or repeated violations of community guidelines.

Excessive Refunds

You cannot refund the same product twice. If you've previously refunded a ChiroTrack product and repurchase the same product, that purchase is final and non-refundable, with no exceptions. Multiple refunds across different ChiroTrack products in a short time period may result in being banned from future purchases.

Fraudulent Chargebacks

All disputes should be resolved through our support email at support@chiro-track.com. Requesting a chargeback through your bank or credit card issuer instead of using our official refund process is considered chargeback fraud. This is where a customer falsely reports a transaction as fraudulent or claims items weren't delivered to claw back funds.

If you attempt a fraudulent chargeback, we will cooperate fully with our payment processor (Stripe) to have the case dismissed. You will be immediately banned from all ChiroTrack platforms and will not receive a refund. You have a generous 14-day window to request refunds through proper channels. Chargeback fraud is punishable by law. Please don't abuse this option unless you have a legitimate claim and have exhausted our official support channels.

Workbook & Print Materials

Where a physical workbook is included with your module purchase or shipped separately, the workbook itself is non-refundable once it has been printed and shipped. The associated digital module access remains subject to the standard 14-day refund window. If you receive a damaged or defective physical workbook, contact support@chiro-track.com within 14 days of delivery for a replacement.

How Refunds Are Issued

Approved refunds are issued to the original payment method used for the purchase, typically via Stripe. Refunds usually appear on your statement within 5 to 10 business days after we process them on our end, though exact timing depends on your card issuer or bank.

Questions or Concerns?

If you have questions about this policy or need to request a refund, please contact support@chiro-track.com.

We're here to ensure you have a great experience with ChiroTrack. Our goal is for you to get real value from the program, and we're committed to making things right if we fall short.