For institutions · A5, S5, L4 · Admissions, student services, alumni
Knowledge bases
Your office answers the same questions the same way, from what you already publish.
Who it's for
You're in admissions and your team answers the same questions from prospects (A5), in student services fielding policy and process questions (S5), or in the alumni office recording what alumni contribute (L4).
The goal it serves
Our goals for each item, in our own words. A5: Your team answers the same 40 questions the same way, and prospects find them without emailing. S5: Students get answers to policy and process questions from your own published policies, with a named person answering for it. L4: Alumni accomplishments and published work are recorded and visible, opt-in, named, never ordered.
What you receive
- A5: a searchable FAQ built from your published pages and your team's real answers, as an import file for your site or CRM and a page draft, plus a maintenance guide.
- S5: a knowledge base from your published policies and handbook, with an escalation path to a named person, plus a maintenance guide.
- L4: an opt-in ledger of alumni contributions (published work, service, teaching, hosting), a submission form, a digest template, and the first quarterly digest for your approval.
What you give us
- A5: your top questions and how you answer them, and site or CRM access for the install.
- S5: your handbook and policy pages, and an escalation contact.
- L4: your alumni channel, and an approver.
Time, pricing, and status
- How long to a first result
- A5: 3 weeks
S5: 3 weeks
L4: 4 weeks - Pricing
- Pricing on request
- Data tier
- A5: Tier 1
S5: Tier 1
L4: Tier 1 - Status
- A5: designed
S5: designed
L4: designed
What the statuses mean
The catalog items on this page
| Item | Office | Goal it serves | Kind | Data tier | First result | Pricing | Status |
|---|---|---|---|---|---|---|---|
| A5Prospect FAQ Knowledge Base | Admissions (DC college) | Your team answers the same 40 questions the same way, and prospects find them without emailing | We install it | Tier 1 | 3 weeks | On request | designed |
| S5Student Knowledge Assistant | Student Services (DC college) | Students get answers to policy and process questions from your own published policies, with a named person answering for it | We install it | Tier 1 | 3 weeks | On request | designed |
| L4Alumni Contributions Ledger | Alumni (DC college) | Alumni accomplishments and published work are recorded and visible, opt-in, named, never ordered | We install it | Tier 1 | 4 weeks | On request | designed |
What we won't do
- Use language about how hard it is to get in (A5).
- Advise on an individual student's case (S5). Those go to your named person.
- List any alum who hasn't opted in, or put alumni in order (L4).
- Publish anything you haven't approved.
Ask about a knowledge base
Email Ben with your office and the questions you answer most often.
Email ben@thechirotrack.comSubject line, filled in for you: For institutions: Knowledge bases (A5/S5/L4)